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The Era of the Customer
Part of our mission is to restore personal service to supply chain management and transportation, by serving the interest and needs of our customers. All our customers – local and international are appointed a dedicated Business Manager to manage their organizations Freight and Logistics Requirements.
A shared mindset
Elliott International Clearing and Forwarding have refined their account management systems and processes through extensive experience with a wide variety of customers. Our business management teams think and act like an extension of your company. We manage our customer relationships with precision and attention to detail.
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Business management is about day-to-day effectiveness. Account management is where we take the long-term view of our partnership. Elliott International Clearing & Forwarding creates working relationships focused on bringing you success. It’s the foundation for everything we achieve together, from the big picture to the smallest details.
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Our goal is to create a better customer experience through:
- A clear contact hierarchy is designed to address our customers’ needs quickly and consistently.
- Thorough industry knowledge - both ours and yours - to take advantage of best practices and emerging trends.
- We provide open lines of communication with the right people at the right level.
- Access to smart, seasoned experts in key functional areas.
Your Elliott International Clearing & Forwarding Business Manager will
- Develop, Implement and manage your business needs and plans
- Act as a liaison between your organization, your suppliers, transport, and SA Customs.
- Effectively manage the administration of the programme, including customised, regular reporting and billing.
- Fulfill any other pertinent tasks relating to the successful management of your business.
We are committed to the development of the new South Africa and to world class service for all our customers.
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